Returns, refunds and sold-out items

Sold-out items

What if an item sells out after I pay?

We refund that item: its share of your payment, plus any extra charge you paid for it. The rest of your order carries on as normal, and we email you about the refund.

If every item in an order ends up refunded, we refund the whole payment, including our service fee and Korean delivery.

What if the price goes up after I pay?

We ask you to approve the difference as an extra charge. You have 3 days to pay or decline it. If you decline, or don't answer within 3 days, that item is cancelled and refunded.

Cancelling an order

• After you pay but before we buy from the seller, cancelling refunds your payment, less any non-refundable payment processor fees.
• After we buy, you can cancel only if the seller accepts a return. The seller's return fee, Korean delivery and our service fee are deducted.
• Items, options and quantities can't be changed after you pay.
• There are no change-of-mind returns once a parcel has left Korea.

Shipping cost differences

I paid estimated shipping at checkout

Our warehouse weighs the parcel before it ships, and we settle the difference from the estimate:

• Less than USD 1 either way: nothing changes.
• Lower than the estimate: we refund the difference to your original payment method.
• Higher, and you agreed to save your payment method: we charge it automatically when the difference is no more than USD 20 and no more than 50% of the estimate. Up to USD 50, we email you first and charge after 3 days unless you decline or contact us. Above USD 50, we review it and tell you whether and how much we will charge.
• Higher, and you didn't save a payment method: we email you a link to pay the difference.

We hold the parcel until a higher difference is settled. The destination country and shipping method can't be changed after payment.

Shipping wasn't included at checkout

We ask you to pay shipping once the parcel is weighed, and send reminders after 7 and 23 days. If it is still unpaid 30 days after our request, the parcel may be disposed of under our Terms. Disposed items are not refunded.

Warehouse storage

• Items you keep in My warehouse are stored free for 30 days from arrival.
• After that, storage is USD 1 per day for your whole warehouse space, not per item. It is added to your next shipping payment.
• 60 days after arrival, items not requested for shipping, or with unpaid storage or shipping fees, become subject to disposal. Disposed items are not refunded.
• We email you 5 days before free storage ends, on the first day a fee applies, and 7 days before disposal. My warehouse shows each item's dates.

Returns, customs and disposal

Import duties, taxes and customs fees are paid by the recipient, except for shipping methods we offer as duties paid (DDP).

A parcel comes back for a reason on my side

Reasons on your side include a wrong or missing address, phone or customs ID, unpaid duties, a refused or undeliverable delivery, and restricted goods. We then refund only what is left of your payments after deducting:

• international shipping already incurred
• return freight and related customs, warehouse and handling costs
• payment and currency conversion fees
• the price of items that can't go back to the seller or be resold

If the deductions are more than you paid, we may invoice you for the difference. Re-shipping needs the new shipping cost paid first.

When is there no refund?

No refund is due if goods are destroyed by customs or the carrier for a reason on your side, if you don't answer or pay a return or re-shipment quote within 30 days, or after the storage period ends.

Loss or damage caused by us or our carrier is compensated within the carrier's rules and any shipping insurance you bought, up to what you paid us for that order.

Where refunds go

Refunds go back to the payment method you used, such as your PayPal account, and may take a few business days to appear. We don't convert refunds to store credit.